AI chat and voice agent for e-commerce and retail Answer shoppers before they leave.
Every unanswered question at checkout is a lost order. RagForge AI answers product, delivery and returns questions from your own store content, instantly, and brings your team in when an order needs attention.
- What it is
- An AI agent on an online store that answers questions about products, sizing, delivery, returns and policies from the store’s own content, by chat or voice, and escalates order issues to the team.
- Who it’s for
- Online retailers and omnichannel brands that receive repeat pre-sale and post-sale questions across time zones.
What it handles
The questions you answer every day.
Product questions
Answers questions on materials, sizing, compatibility and availability from your product pages.
Delivery and returns
Explains shipping options, timelines and returns exactly as your policies state.
Purchase intent
Captures shoppers’ details for follow-up when they need a quote, a bulk order or a back-in-stock answer.
Escalation
Hands order-specific conversations to your team, with the shopper’s agreement and the full history.
Questions
Questions, answered.
Can an AI agent answer product questions for my store?
Yes. RagForge AI answers from the pages and documents you provide — product pages, size guides, delivery and returns policies — in English or Arabic.
Does it work on Shopify and WordPress?
Yes. RagForge AI works on any website where you can add a script tag, including Shopify, WordPress, Webflow, Squarespace and Wix.
What happens with questions about a specific order?
A member of your team can join the conversation from the dashboard once the shopper agrees, and continue with the complete history in front of them.
Explore
The features behind it.
Turn your website into a conversation.
30-day free trial of AI chat — no credit card required.